Refund Policy

This policy explains how refunds are processed for direct bookings made with Abhilashi Residency & Spa.

1. Refund Eligibility

• Refunds are applicable only where cancellation terms permit a refund.
• For non-refundable rates, blackout dates, and no-show cases, no refund will be processed.
• Amounts retained towards cancellation or service charges are non-refundable.

2. Processing Timeline

• Eligible refunds are initiated within 7 to 10 working days from confirmation of cancellation.
• Banking networks or payment gateways may take additional time; total settlement can take up to 15 working days.

3. Mode of Refund

• Refund is processed to the original payment source whenever technically possible.
• If original mode is unavailable, refund may be completed through bank transfer after verification.
• Guest must provide accurate account details where required; delays due to incorrect details are not the hotel's responsibility.

4. Partial Refund Cases

Where partial retention applies under cancellation terms, the balance amount only will be refunded. Tax adjustments, if any, will be made as per applicable tax laws.

5. Third-Party Reservation Refunds

For bookings made via travel portals, affiliates, or agents, refunds are governed by their policies and process timelines. We cannot process direct refunds for such bookings unless specifically authorized by that platform.

6. Chargebacks and Disputes

If a payment dispute or chargeback is raised, the hotel reserves the right to submit booking records, communication logs, and cancellation terms accepted at the time of booking.

7. Help and Escalation

For refund status, contact abhilashiresidencyspa@gmail.com or call 78070-51239.